The correct email address for the eWānanga Helpdesk is: firstname.lastname@example.org
There should be no full-stop at the very end or anything else unusual in the address.
Sometimes, Microsoft Outlook 'saves' incorrect email addresses in it's recently-used list, these instructions show you how to remove an incorrectly formatted address from that list.
- Create a new email in Outlook
- In the "To" field start typing "helpdesk@..."
- You will see a list of email addresses similar to the one you are typing pop up below (Recent People)
- Click the little cross on the right-hand side of the incorrect email address to remove it from the list permanently
- Continue typing the correct email address and proceed to write your email as usual.